Shipping Policy

Effective Date: February 18, 2025

At NETOPIX, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping. This Shipping Policy outlines the details regarding our shipping procedures, fees, and delivery timelines. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing

All orders are processed and shipped within 2-5 business days of receiving your payment. Orders placed after business hours or on weekends/holidays will be processed the next business day. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods and Costs

We offer a variety of shipping methods to suit your needs. The shipping cost is calculated during checkout based on the following factors:

  • Shipping destination
  • Weight of the items
  • Shipping method selected

Shipping costs will be clearly displayed during checkout, so you will always know the total cost before completing your purchase.

3. Domestic Shipping

We offer standard and expedited shipping for orders within the United Kingdom. Estimated delivery times are as follows:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days

4. International Shipping

We are happy to offer international shipping to most countries. The shipping time for international orders can vary depending on your location and the shipping method selected. Estimated delivery times for international orders are as follows:

  • Standard International Shipping: 7-14 business days
  • Expedited International Shipping: 3-7 business days

Please note that international customers are responsible for any customs duties, taxes, and other charges that may apply when your order arrives in your country.

5. Shipping Confirmation and Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.

6. Address Accuracy

Please ensure that all shipping information, including your name, address, and contact details, is entered correctly when placing your order. NETOPIX is not responsible for delays or misdeliveries caused by incorrect or incomplete address information.

7. Shipping Delays

While we strive to provide timely shipping, there may be circumstances beyond our control (e.g., weather events, customs delays, or postal strikes) that may cause delays in delivery. NETOPIX will not be held responsible for delays caused by third-party carriers.

8. Lost or Damaged Items

If your order is lost, damaged, or does not arrive within the estimated delivery time, please contact us immediately at contact@netopix.xyz or call 070 4993 4884. We will work with the carrier to resolve the issue, and if necessary, we will issue a replacement or refund for the damaged or lost items.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Refund and Return Policy.

10. Changes to This Shipping Policy

NETOPIX reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about shipping updates.

Contact Us

If you have any questions or need assistance with shipping, please don’t hesitate to contact us:

  • Email: contact@netopix.xyz
  • Phone: 070 4993 4884
  • Address: 55 Trinity Crescent Street, Whiston, United Kingdom